Terms & Conditions

Customer Service Policy

Wild Orchid Wines is dedicated to providing quality customer service and products. We strive to make sure that all products listed on our website are currently in stock and that our pricing is true and correct.

We endeavour to keep information on vintage availability for each wine up to date but from time to time we are unable to supply the vintage listed on the website. If this occurs we will contact you prior to sending your order to check that you are happy with the alternative.

Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an alternative item, a back order or a full refund.

Prices are subject to alteration. We shall endeavour to update the website prices whenever a change takes place. We shall contact you prior to accepting the order if there has been a change in price. All wines are offered subject to availability and remain the property of Wild Orchid Wines until payment is received in full. 10% GST payable on shipments within Australia is included in the prices.

If you have any concerns regarding our service, please contact us via email or phone 08 9767 3058.

Delivery

We deliver products Australia wide using Australia Post . Shipping costs are influenced by your location and are calculated in the shopping cart to be added to the total order before checkout. Orders are dispatched within 2 business days after clearance of payment and shipping times are estimated between 3-10 business days depending on your location within Australia.

If you are not at home when they deliver, Australia Post will leave a card in your letter box to let you know your order is ready for collection at your local Australia Post outlet. All our products are shipped via registered post so we can track your delivery if your wines have not arrived within the specified time frame.

If you would like to place an international order, please contact us on +618 9767 3058 directly to discuss your special arrangement.

Ordering & Payment

Your favourite Wild Orchid Wines can be ordered online, by phone, fax or mail. Payment is accepted by credit card (Visa or Mastercard), through PayPal online or by direct deposit. We even accept cheques but please note that goods will not be shipped until payment is cleared.

To order by phone or fax, please call Robyn on +61 8 9767 3058 during business hours, western standard time 8am – 5pm Monday to Friday. As we are a family business on a working farm, we may not always be available to take your call but will always get back to you as soon as possible. Please leave a clear message with your name and contact number.

For fax or mail orders, please print off and complete our Mail Order Form. Post your order to Wild Orchid Wines, PO Box 165, Boyup Brook WA 6244.

Refunds & Returns

On the rare occasions that incorrect goods are delivered, Wild Orchid Wines will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within 1 month of delivery.

If a wine is found to be faulty we will be happy to offer a replacement or refund. Notification must be given to us within 5 working days of delivery.

All reasonable steps will be taken to ensure your wine is received in good condition. Should your wine not arrive in satisfactory condition please contact us within 5 working days. Whilst your wine will be replaced or fully refunded, we require damaged goods to be returned within 21 working days so we can take action with the carrier.

Competition Terms & Conditions

Please click on the relevant competition or special offer listed below for specific Terms & Conditions relating to that promotion.

Field Day Special – 15% Discount Offer

  • Wild Orchid is offering 15% off your next wine order on the Wild Orchid Range to our newsletter members. Discount does not include merchandise, shipping, vouchers or our Reserve Range. Discount valid until 27 November 2014, and for persons 18yrs or older within Australia. Please contact us if you would like to tailor your order or have any questions.

Terms of Site Use

Visitors to our website are required to accept the following terms and conditions. By using our site, you indicate that you accept these terms and that you agree to abide by them.

We endeavour to include accurate and up to date information on all pages of our Wild Orchid Wines website. The information provided is for guidance only and is not intended to amount to advice on which reliance should be placed.  We aim to update our site regularly, and may change the content at any time without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them. The information on this website has been prepared with reasonable care and is believed by us to be legal and truthful as of the date of its preparation.

We do not accept any liability in connection with any third party websites which may be linked or accessible through our own website and we do not endorse or approve the contents of any such site. You agree that the material downloaded or otherwise accessed through the use of our website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

In relation to a dispute arising out of this website you the user and Wild Orchid Wines agree to submit exclusively to the jurisdiction of the courts of the Commonwealth of Australia.

Except where otherwise stated,  the information contained in this website is the copyright of Wild Orchid Wines. You may download or print out individual selections of pages from our website for your own personal information but not for publicly reproduction.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Warning

Under the Liquor Control Act 1988, it is an offence:
to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

Licence Number: 6180102054
Class of Licence: Producer’s Licence
Name of Licensee: Wild Orchid Wines
Address of licensed Premises: South Kulikup Rd, Kojonup WA 6395
Telephone of Licensed Premises: 08 9767 3058